Last updated: September, 2026

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At ZFD International, we want you to be fully satisfied with your purchase. If something isn’t right, here’s how our return and refund process works.

Return Eligibility

  • Items can be returned within 7 days of delivery.
  • Products must be unused, unwashed, and in their original packaging with all tags attached.
  • Due to hygiene reasons, baby diapers and personal care items cannot be returned once opened, unless the item received is defective or incorrect.
  • Leather goods (bags, jackets, wallets) must show no signs of use, damage, or alteration.

How to Request a Return

  1. Contact our support team at info@zfdinternational.com or call +92 3088888469 within 7 days of delivery.
  2. Share your order number, product details, and reason for return (with photos, if the item is damaged or incorrect).
  3. Once approved, we’ll guide you through the return shipping process.

Refunds

  • Once we receive and inspect the returned item, we’ll notify you of the approval status.
  • Approved refunds are processed within 5–7 business days, credited back via your original payment method (or as store credit, if preferred).
  • For cash-on-delivery orders, refunds are processed via bank transfer or store credit.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

We’re happy to exchange an item for a different size or color, subject to availability. Contact our support team to arrange an exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a free replacement or full refund, including shipping costs.

Non-Returnable Items

  • Opened or used baby care/hygiene products
  • Products damaged due to misuse after delivery

Need Help?

Reach us anytime at info@zfdinternational.com — our support team is available 24/7.